Abi’s Food Centre
Last updated: January 2026
1. Overview
We aim to supply quality products at all times.
If you experience an issue with your order, please contact us as soon as possible so we can resolve it quickly.
Due to the nature of many of our products, returns are subject to the conditions below.
2. Food & Perishable Items
For hygiene and food safety reasons:
Perishable food items
Frozen products
Chilled goods
Opened food packaging
Cannot be returned unless the goods are:
Faulty
Damaged on delivery
Incorrectly supplied
Any issues with food products must be reported within 24 hours of delivery or collection.
Photographic evidence may be required.
3. Non-Food Items
Non-food items (e.g. packaging, utensils, catering supplies) may be returned if:
Returned within 14 days of receipt
Unused
In original packaging
In resalable condition
Customers are responsible for return shipping costs unless the item is faulty.
We reserve the right to refuse returns that do not meet these conditions.
4. Damaged or Incorrect Items
If your order arrives:
Damaged
Incomplete
Incorrect
Please notify us within 24 hours of delivery.
We may request:
Order number
Photos of the issue
Description of the problem
Where appropriate, we will:
Replace the goods
Issue a refund
Provide a credit
5. Trade Orders
Trade customers must inspect goods upon delivery or collection.
Shortages or damages must be reported within 24 hours.
We cannot accept liability for issues reported outside this timeframe.
6. Click & Collect
For orders collected in person:
Goods must be checked at the time of collection
Claims made after leaving the premises may not be accepted
7. Refund Process
Approved refunds will be:
Processed via the original payment method
Issued within 5–10 working days
If paid by bank transfer or cash, we may request bank details for refund.
8. Non-Returnable Items
We cannot accept returns for:
Perishable food items (unless faulty)
Special order items
Clearance goods
Items damaged due to misuse or improper storage
9. Your Statutory Rights
Nothing in this policy affects your statutory rights under UK consumer law.